⚠️ Important Notice
Deleting your account is PERMANENT and IRREVERSIBLE. All your business data, including products, sales history, and customer information will be permanently deleted.
Deleting your account is PERMANENT and IRREVERSIBLE. All your business data, including products, sales history, and customer information will be permanently deleted.
1 Steps to Delete Your Account
-
1Log into your Super Sale POS account
Open the app and login with your email and password -
2Navigate to Settings
Click on "Shop Settings" from the sidebar menu -
3Click "Delete Account" Button
Scroll to bottom of Settings page and click the "Delete My Account & All Data" button -
4Confirm Deletion
Enter your password to confirm and click "Permanently Delete" -
5Account Deleted
You will be logged out and all your data will be removed from our systems
📧 Alternative Method (Email Request)
If you cannot access the app, send an email to: supersalepos@gmail.com with subject line:
Please include your Shop ID and registered email address for verification.
If you cannot access the app, send an email to: supersalepos@gmail.com with subject line:
"ACCOUNT DELETION REQUEST - [Your Shop ID]"Please include your Shop ID and registered email address for verification.
2 What Data Gets Deleted?
| Data Type | Action Upon Deletion | Retention Period |
|---|---|---|
| User Account | ✅ Permanently Deleted | Immediate |
| Shop Information | ✅ Permanently Deleted | Immediate |
| Products & Inventory | ✅ Permanently Deleted | Immediate |
| Sales History (Slips) | ✅ Permanently Deleted | Immediate |
| Customer Information | ✅ Permanently Deleted | Immediate |
| Categories & Subcategories | ✅ Permanently Deleted | Immediate |
| Rooms/Tables (Hotel mode) | ✅ Permanently Deleted | Immediate |
| User Notifications | ✅ Permanently Deleted | Immediate |
| Anonymous Device Analytics* | ⚠️ Anonymized & Retained | 30 days (then deleted) |
* About Anonymous Device Analytics:
We collect anonymous device statistics (device type, OS, browser) for app improvement. These statistics are NOT linked to your personal identity after deletion. Device IDs are hashed and cannot be traced back to you. These are retained for 30 days for analytical continuity, then permanently deleted.
We collect anonymous device statistics (device type, OS, browser) for app improvement. These statistics are NOT linked to your personal identity after deletion. Device IDs are hashed and cannot be traced back to you. These are retained for 30 days for analytical continuity, then permanently deleted.
3 Data Retention Periods
| Data Category | Retention Period | Notes |
|---|---|---|
| Personal Account Data | Deleted immediately upon request | No waiting period |
| Business Transaction Data | Deleted immediately upon request | Cannot be recovered |
| Backup Data | 15 days maximum | Automatically purged from backups |
| Anonymous Analytics | 30 days | Not personally identifiable |
| Log Files | 7 days | For security auditing only |
4 Can't Access Your Account?
If you forgot your password or cannot login:
- Use the "Forgot Password" option on the login screen
- Check your email for password reset link
- After resetting password, follow the account deletion steps above
🔒 Data Recovery Notice:
Once your account is deleted, data recovery is IMPOSSIBLE. Please ensure you have exported any important reports before requesting deletion.
Once your account is deleted, data recovery is IMPOSSIBLE. Please ensure you have exported any important reports before requesting deletion.
5 Contact for Deletion Requests
For any questions about account deletion or if the in-app method fails:
📧 Request Deletion via EmailRequired information for email requests:
- Subject line:
"ACCOUNT DELETION REQUEST" - Your Shop ID (found in app after login)
- Your registered email address
- Shop name (for verification)
We will process your request within 48 hours and send a confirmation email once completed.
6 Your Privacy Rights (GDPR/CCPA)
Under GDPR (Europe) and CCPA (California), you have the right to:
- ✔️ Right to Access - Request a copy of your data
- ✔️ Right to Rectification - Correct inaccurate data
- ✔️ Right to Erasure - Request account deletion (this process)
- ✔️ Right to Data Portability - Export your data in JSON/CSV format
- ✔️ Right to Restrict Processing - Limit how your data is used
📥 Data Export Available:
Before deleting your account, you can export your data from the Reports page. Generate and download reports in Word, CSV, or print format.
Before deleting your account, you can export your data from the Reports page. Generate and download reports in Word, CSV, or print format.